Frequently Asked Questions
Membership Questions
What is your cancellation policy?
We have a 24 hour cancellation policy. Cancellations must be made 24 hours prior the time of the scheduled class to avoid being charged the full class price. If you cancel during this time period or do not turn up to class you will be only charged the class price that you booked.
Can I freeze my membership?
Yes we offer the opportunity to freeze the monthly membership and 20 x class packs if you are ill or have to leave the country for an extended period of time. We cannot do this for any intro offers or 4, 8 & 12 class packs though. Please email info@avalonpilates.com.
What is a waitlist and when can I get into a class?
A waitlist is there if the class is full. If this is the case then you can add yourself onto the waitlist as people often cancel so spots tend to open up. If a spot comes available and you are at the top of the waitlist then you will automatically join the class. You need to bear this in mind when adding yourself to a waitlist.
Is there a referral program?
Yes! If you refer a friend for a drop in class or intro offer then you get a free class, don’t miss out on referring your friends! The class will be automatically added to your account, any issues don't hesitate to email us.
Questions about class bookings
How do I book a class?
You book a class by selecting a class on our schedule. You need to fill out some details and so that you have an account and you then book directly through the website.
How do I change my class booking?
Please login to your profile on our website and you can change your class. Please note that we have a 24 hour cancellation policy and so please change your booking before the 24 hour window otherwise you will get charged the full class price.
Questions about our studio and your training session
Do I need to bring anything?
All you need are your Pilates socks and your water bottle. We sell both at the studio.
What should I wear?
We recommend wearing some comfortable sportswear that is comfortable to move in and some grippy Pilates socks. It’s important to wear socks as we have a wooden floor and so barefoot is not recommended for your comfort and safety. You can buy some socks in the studio if needed.
What facilities are there at the studio?
We have two toilets which you can change in if needed. We have tap water available to fill up water bottles and we also sell bottled water. We DO NOT have showers available – apologies for the inconvenience.
What’s the deal with hands on adjustments?
We want to make sure that your form is correct and so all of our instructors are encouraged to give hands on adjustments throughout your class or session. If you DO NOT like hands on adjustments then please do notify us ahead of the class through a quiet word with the teacher or an email.
What if I’m late?
We operate a 5 minute late policy. Any later it causes too much disruption for the class and you will not be allowed to attend but will still be charged the class price. Please try and ensure that you arrive on time. At the same time do not arrive any earlier than 10 mins to avoid disruption to the previous class.
Other questions
What is a private session?
A private session is a 1-1 with yourself and a highly qualified instructor. A 1-2 is also available for yourself and a friend/partner with an instructor. These sessions are private and bespoke to your goals and needs. A private session is 55 minutes long.
What does a group session entail?
Our group sessions can have up to 9 people within the studio. The group sessions will be on either the Reformer or the mat & Tower combo. The machines will be set up for you already depending on the class. A group class is 50 minutes long.
Which class is right for me?
The fundamental classes are for beginners and seniors and is good for sticking to the basics. The Pilates Stretch and Chill class is more about mobility and stretching. The other classes – Dynamic Reformer Pilates, Reformer Jumpboard, Tower Burn and Reformer Intense are for those who have done at least three Fundamental classes and like a challenge. Prenatal Reformer Pilates is for all trimesters. Mums and Bubs Pilates is for mums with their babies (babies need to be contained to avoid crawling around the equipment). Any more questions please email or call us on 07873167176.
What class shall I join if a beginner?
All classes are open to everyone, however, we strongly encourage beginners to try out our Fundamental classes first. This will teach you the basics of the machine so you feel more confident going into the other classes.If you have an ailment or problematic injury then we recommend booking into a 1-1 session in the private space.
What classes can I attend if I’m pregnant?
In your first trimester all classes are available to you apart from the Intense Reformer Pilates class, but we recommend the easier classes like Fundamentals. Please tell the teacher at the start of the class so they can modify for you. Please note not all teachers are prenatally trained but they will give you alternate options in the class. From second trimester onwards please do not attend any of the Dynamic, Tower Burn, Intense and Jumpboard classes. Instead you can come to our Fundamentals, Prenatal and Chill & Stretch classes right up to your due date. For comfort reasons we recommend third trimester ladies coming to prenatal only classes. Our Prenatal and Fundamental classes will still give you that Pilates burn! Don’t forget that our 1-1 space is also available for a bespoke prenatal session and this is especially required for any specific pregnancy health conditions.
What can I do if post-partum?
Please only come to class from six weeks after your birth. Before you come into the studio please make sure you have done a Mummy MOT. If cleared, we recommend you coming to our Mums & Bubs classes, 1-1s or join the Fundamentals classes. From there, if feeling good you can join the harder classes, but please tell the teacher you are recently post-partum. If you have had any post-birth complications, open wounds from C-section and not able to move safely (ie on/off the Reformer carriage) then please do not come to class.
